Terms and Conditions

These terms and conditions (“Terms”) govern the relationship between Ceramdent (“Laboratory”) and the client (“Client”) for the provision of dental laboratory services. By engaging the Laboratory’s services, the Client agrees to be bound by these Terms.

1. Services: The Laboratory agrees to provide dental laboratory services to the Client in accordance with the specifications, requirements, and instructions provided by the Client. The services may include but are not limited to the fabrication of dental prosthetics, restorations, appliances, and other related products.

2. Specifications and Instructions: The Client shall provide the Laboratory with accurate and detailed specifications, requirements, and instructions for each job or project. The Laboratory shall rely on the information provided by the Client and shall not be liable for any errors or defects resulting from inaccurate, incomplete, or unclear specifications or instructions.

3. Modifications and Changes: Any modifications or changes to the specifications, requirements, or instructions provided by the Client must be communicated to the Laboratory in writing. The Laboratory reserves the right to adjust pricing, turnaround time, or any other terms affected by such modifications or changes. The Client shall be responsible for any additional costs or delays resulting from the modifications or changes.

4. Pricing and Payment: The Client shall pay the Laboratory the agreed-upon fees for the dental laboratory services. The pricing may vary depending on the type and complexity of the services provided. Invoice payment is due on the 15th of the month following the invoice date (Queries on invoices must be notified within 14 days). Ceramdent Ltd will charge interest on overdue accounts at a rate of 8% per month which will be applied to the total amount outstanding including any previous interest charged .

5. Turnaround Time: The Laboratory shall make reasonable efforts to complete the dental laboratory work within the agreed-upon timeframe. However, the Laboratory does not guarantee specific turnaround times and shall not be liable for any delays arising from factors beyond its control, such as unforeseen technical issues, material availability, or shipping delays.

6. Quality Assurance: The Laboratory strives to deliver high-quality dental laboratory products and services. However, the final outcome may be influenced by factors outside the Laboratory’s control, including the quality of impressions, models, and other materials provided by the Client. The Laboratory shall not be liable for any issues arising from the Client’s provided materials or from the Client’s failure to follow post-treatment instructions.

7. Materials and Supply Chain: The Laboratory shall exercise reasonable care in selecting and sourcing materials, equipment, and supplies for the dental laboratory services. However, the Laboratory does not manufacture the materials and relies on the quality and specifications provided by the manufacturers and suppliers. The Laboratory shall not be responsible for any defects or issues arising from the materials’ inherent properties or the performance of third-party suppliers.

8. Intellectual Property: The Laboratory retains all intellectual property rights related to its proprietary techniques, methodologies, designs, and any other materials or processes used in the provision of the dental laboratory services. The Client shall not reproduce, modify, or disclose such intellectual property without the Laboratory’s prior written consent.

9. Confidentiality: The Laboratory agrees to keep all client information, including patient records, specifications, and other proprietary information, strictly confidential. The Client agrees to provide the Laboratory with any necessary patient consent or authorization for the processing of personal information in accordance with applicable data protection laws.

10. Limitation of Liability: The Laboratory’s liability for any claims, damages, or losses arising out of or in connection with the dental laboratory services, whether in contract, tort, or otherwise, shall be limited to the fees paid by the Client for the specific service giving rise to the claim. In no event shall the Laboratory be liable for any indirect, consequential, or punitive damages.

11. Indemnification: The Client agrees to indemnify, defend, and hold the Laboratory and its employees, agents, and subcontractors harmless from any claims, liabilities, damages, or expenses arising out of or in connection with the Client’s use of the dental laboratory services or any breach of these Terms.

12. Compliance with Laws and Regulations: The Laboratory agrees to comply with all applicable laws, regulations, and industry standards in the provision of dental laboratory services. The Client acknowledges that it is responsible for ensuring that the requested services comply with all relevant laws, regulations, and ethical guidelines applicable to their jurisdiction.

13. Non-Compete and Non-Solicitation: The Client agrees that during the term of engagement and for a specified period after its termination, they shall not directly or indirectly engage in any activities or solicit services from any employees, contractors, or subcontractors of the Laboratory involved in the provision of the dental laboratory services.

14. Subcontracting: The Laboratory reserves the right to engage subcontractors or third-party service providers for specific tasks related to the dental laboratory services, provided that the subcontractors meet the necessary qualifications and comply with the same level of confidentiality and quality standards set forth in these Terms.

15. Force Majeure: Neither party shall be liable for any delay or failure to perform its obligations under these Terms if such delay or failure is due to causes beyond their reasonable control, including but not limited to acts of God, natural disasters, fires, strikes, or governmental restrictions.

16. Waiver: The failure of either party to enforce any provision of these Terms shall not be construed as a waiver of that provision or the right to enforce it at a later time. Any waiver must be provided in writing and signed by the waiving party.

17. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the parties shall negotiate in good faith to replace the invalid provision with a valid and enforceable provision that achieves the same or similar intent.

18. Termination: Either party may terminate the engagement of the dental laboratory services by providing written notice to the other party. Upon termination, the Client shall pay for all services rendered up to the termination date, and any outstanding fees or expenses shall become immediately due.

19. Governing Law and Jurisdiction: These Terms shall be governed by and construed in accordance with English law. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in the United Kingdom.

20. Amendments: These Terms may only be amended or modified by written agreement signed by both parties